Privacy Policy

Last updated: July 22, 2025

This Privacy Policy explains how we collect, use, and protect the personal information you provide when using our website and services. By accessing or using this site, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

1.1 Information You Provide

  • Name, company name, and contact details

  • Email address and phone number

  • Project and product inquiry details

  • Any information submitted through our contact forms, quotation requests, or chat support

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and browser type

  • Device information and operating system

  • Pages visited and time spent

  • Cookies and similar tracking technologies

1.3 Third-Party Information

We may receive data from:

  • Analytics and advertising partners

  • Payment gateways or logistics partners (if applicable)

2. How We Use Your Information

We use personal information for legitimate business purposes, including:

  • Responding to inquiries or quotation requests

  • Providing technical support and customer service

  • Improving our website, products, and user experience

  • Sending updates, product information, or promotional content (only with your consent)

  • Processing orders or project-related communication

  • Ensuring website security and fraud prevention

We do not sell or share your personal data with unrelated third parties.

3. Cookies and Tracking Technologies

We use cookies to:

  • Improve website functionality

  • Analyze site performance and traffic

  • Personalize user experience

  • Support advertising or remarketing (if enabled)

You may disable cookies in your browser settings, but some features may not function properly.

4. Data Protection and Security

We implement administrative, technical, and physical safeguards to protect your personal information, including encryption, access control, and secure hosting.

However, no method of transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Sharing and Disclosure

We may share information with:

  • Service providers (hosting, analytics, email delivery, logistics)

  • Business partners assisting in fulfilling your request

  • Legal authorities, when required to comply with the law

All third parties are required to protect your data and may not use it for unrelated purposes.

6. International Data Transfers

As a global company, your information may be transferred to and processed by partners in other countries. We take measures to ensure an adequate level of data protection.

7. Retention of Information

We retain personal information only as long as necessary for:

  • Business operations

  • Technical and customer support

  • Legal or regulatory requirements

You may request deletion of your data at any time.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold

  • Correct inaccurate or outdated information

  • Request deletion of your data

  • Opt out of marketing communications

  • Request data portability

  • Restrict or object to data processing

To exercise your rights, contact us using the details below.

9. Links to Third-Party Websites

Our website may contain links to external sites. We are not responsible for their privacy practices or content.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.

11. Contact Us

If you have questions about this Privacy Policy or would like to exercise your rights, contact us:

📧 Email: [email protected]
🏢 Company: Lumin Solar Solutions
🌍 Address: 36 Minghui Rd., Jiangmen, Guangdong, P.R.China